Adecco Italia-Bientina
Sei appassionato di cucina e desideri mettere le tue abilità culinarie al servizio di un'azienda dinamica e in crescita? Sei nel posto giusto!.Stiamo cercando cuochi/aiuto cuochi per importanti aziende nel settore della ristorazione su tutto il territorio nazionale.Avrai la responsabilità di collabo...
Johnson Controls International-Cascina
Siamo alla ricerca di una figura di Assistente Amministrativo – Categorie Protette che sia in grado di gestire e seguire efficacemente le richieste e le transazioni di vendita per garantire che le quantità concordate di prodotti siano consegnate al cliente come indicato nell'offerta o ordine di vend...
Autonomous Stuff-Pisa, 20 km da Livorno
activities in the other Italian plants of Leica Geosystems and Hexagon Geosystems.As QHSE Officer you will be in charge of the ISO management systems and their certification, dealing with internal and external audits, system non-conformities and improvements...
Essity-Lucca, 36 km da Livorno
Responsible for overseeing the People Performance Management process and managing consequences within your department.Who You Are YYou possess a degree in Engineering Disciplines; equivalent experience may be considered when substantiated by facts.3-5 years of...
Wolters Kluwer-Lucca, 36 km da Livorno
members, participating in the Cloud infrastructure management and evolution, the investigation and resolution of system and performance issues and proactive monitoring our production environment. You will be expected to cooperate with developers to the...
Werfenlife SA.-Pisa, 20 km da Livorno
the proper implementation of marketing and communication policies useful for promoting the company and all products to the Market/Customers.
• He/she is responsible for implementing change management processes to support commercial action, also through...
Essity-Lucca, 36 km da Livorno
products but also to the growth and professional development of our team members.
If you are someone driven by a passion for safety, possess a natural curiosity for innovation, and have a desire to be at the forefront of promoting positive change, we...
Palmer Johnson-Pisa, 20 km da Livorno
modeling of marine mechanical systems ensuring the most efficient use of space in respect to equipment & system function.
• Management of production drawings.
• Negotiation of equipment contracts with vendors.
• Management of technical information...
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Customer Care Agent (Italian Speaking)
Uniqlo Co., Ltd. | Livorno | Full-time | livorno.bakeca.it |
This a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of our interactions with our customers. SHIFT PATTERNS:
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
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