Michael Page International-Udine, 33 km da Gorizia
di Quality Manager FOOD_Udine Est (f/m/x), a diretto riporto della Direzione, avrà le seguenti responsabilità:coordinare il team di qualità del sito in provincia di Udine (circa 3/4 risorse)monitorare il raggiungimento degli obiettivi di fuzione che vengono...
Club Del Sole-Ruda
Club del Sole, leader in Italia nel settore delle vacanze open air, è sinonimo di natura, spiaggia e mare - l'essenza dell'esperienza vacanziera italiana.Il nostro logo è un tributo a queste meraviglie.La nostra missione? Creare vacanze indimenticabili per i nostri ospiti, valorizzando ogni momento ...
Club Del Sole-Terzo D'aquileia
PRIME OBJECTIVE, MAIN DUTIESAND RESPONSIBILITIES:.Prendele ordinazioni al bancone direttamente dai clienti ed esegue le fasi di venditadei pasti all'interno del locale gastronomia.All'occorrenza esegueallestimenti di piatti sia freddi che caldi, dovrà illustrare ai clienti lecaratteristiche dei prod...
Generali (Assicurazioni)-Trieste, 34 km da Gorizia
transformation. We are looking for a Program Manager who will be responsible for planning and governance and for overseeing the successful delivery of the program’s output/product, coordinating the projects and their interdependencies and stakeholders.Main...
Mittelco-Gorizia
International Sales Manager to join our team and develop our business. As International Sales Manager you will work with local distributors and you will be responsible for developing and overseeing the execution of sales and marketing strategies to drive growth...
Lidl Italia SRL-San Giovanni al Natisone, 17 km da Gorizia
Introduzione
Nel ruolo di Commesso Specializzato | Assistant Store Manager collaborerai con il Capo Filiale | Store Manager per una ottimale gestione commerciale ed economica del Punto Vendita.
Se hai capacità comunicative e proattività...
ADECCO ITALIA S.p.A.-Manzano, 20 km da Gorizia
ADECCO filiale di MANZANO ricerca per strutturata azienda cliente, sita a Manzano un:
PROJECT MANAGER JUNIOR
La risorsa individuata andrà ad occuparsi della configurazione del sistema ERP, analisi delle customizzazioni e sue implementazioni...
S&YOU - AL CUORE DEI VOSTRI PROGETTI-Trieste, 34 km da Gorizia
dedicate al mondo del retail un:
Group Customer Support Manager
POSIZIONE
La figura ricercata si occuperà delle seguenti attività:
• Monitoraggio dei KPI...
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Customer Care Agent (Italian Speaking)
Uniqlo Co., Ltd. | Gorizia | Full-time | gorizia.bakeca.it |
This a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of our interactions with our customers. SHIFT PATTERNS:
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
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