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Italian Travel Experience Advisor for Airbnb - Work from Anywhere in Bulgaria
TELUS International Bulgaria | Lucca | Tempo indeterminato | Full-time | lucca.bakeca.it |
Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country We are looking for an enthusiastic Italian Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team and Work from Anywhere in Bulgaria.
If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day. Responsibilities: Provide friendly and efficient service to the worldwide Airbnb community Be the first point of contact to handle and resolve customer complaints/queries Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels Demonstrate ownership of user queries until resolution Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters Investigate, identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer queries Research information and troubleshoot problems using available resources Recognize product and process issues that impact our community and submit reports and feedback Maintain accuracy and security of customer information on Airbnb systems Requirements: Fluent in Italian (written and spoken) and have a good knowledge of English language Patience, empathy, and an ability to demonstrate confidence when imparting information Ability to positively communicate difficult messages Previous experience in hospitality/call center will be considered an advantage Ability to work in a fast-changing environment Investigative skills with strong communication and interpersonal skills Proactively and independently work to meet targets and goals We Offer: Relocation assistance Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW! About us: TELUS International Bulgaria is a publicly traded company (NYSE &, TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices.
We are an independent outsourcing services provider and do not function as a local representation of our partners. vetrinabakeca
If you are already an expert in the ins and outs of the Airbnb site and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day. Responsibilities: Provide friendly and efficient service to the worldwide Airbnb community Be the first point of contact to handle and resolve customer complaints/queries Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels Demonstrate ownership of user queries until resolution Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters Investigate, identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer queries Research information and troubleshoot problems using available resources Recognize product and process issues that impact our community and submit reports and feedback Maintain accuracy and security of customer information on Airbnb systems Requirements: Fluent in Italian (written and spoken) and have a good knowledge of English language Patience, empathy, and an ability to demonstrate confidence when imparting information Ability to positively communicate difficult messages Previous experience in hospitality/call center will be considered an advantage Ability to work in a fast-changing environment Investigative skills with strong communication and interpersonal skills Proactively and independently work to meet targets and goals We Offer: Relocation assistance Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW! About us: TELUS International Bulgaria is a publicly traded company (NYSE &, TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices.
We are an independent outsourcing services provider and do not function as a local representation of our partners. vetrinabakeca