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Customer Service Specialist with Italian
Freudenberg Group | La Spezia | Full-time | la spezia.bakeca.it |
Empowering people' creating technology.
Responsibilities:
• Managing customer relations for own customer portfolio,
• Order acceptance and processing in the ERP system,
• Checking and ensuring the availability of goods,
• Order tracking until delivery,
• Managing information flow between internal and external customers,
• Quotation process and follow-up,
• Active management of customer queries,
• Issuing of credit notes for bonus payments and provisions,
• Managing customer queries and claims related to products or processes,
• Preparation of order documents and coordination of triangular shipments,
• Generating various master data requests and ensuring information accuracy,
• Other sales supporting activities.
Qualifications:
• Bachelor in Economics or similar,
• Experience in similar position / BPO industry,
• Excellent English and Italian language skills,
• Proficient knowledge of MS Office programs (Outlook' Word' Excel etc.),
• Experience in working with SAP and/or CRM tools represent an advantage,
• Independent and responsible way of working,
• Good communication skills and team spirit,
• Innovative mindset,
• Fact-driven and strong analytical skills,
• High ambition and customer orientation in the B2B area.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.
Employment opportunities are available to all applicants and associates without regard to race' color' religion' creed' gender (including pregnancy' childbirth' breastfeeding' or related medical conditions)' gender identity or expression' national origin' ancestry' age' mental or physical disability' genetic information' marital status' familial status' sexual orientation' protected military or veteran status' or any other characteristic protected by applicable law.
Freudenberg Performance Materials SRL
Responsibilities:
• Managing customer relations for own customer portfolio,
• Order acceptance and processing in the ERP system,
• Checking and ensuring the availability of goods,
• Order tracking until delivery,
• Managing information flow between internal and external customers,
• Quotation process and follow-up,
• Active management of customer queries,
• Issuing of credit notes for bonus payments and provisions,
• Managing customer queries and claims related to products or processes,
• Preparation of order documents and coordination of triangular shipments,
• Generating various master data requests and ensuring information accuracy,
• Other sales supporting activities.
Qualifications:
• Bachelor in Economics or similar,
• Experience in similar position / BPO industry,
• Excellent English and Italian language skills,
• Proficient knowledge of MS Office programs (Outlook' Word' Excel etc.),
• Experience in working with SAP and/or CRM tools represent an advantage,
• Independent and responsible way of working,
• Good communication skills and team spirit,
• Innovative mindset,
• Fact-driven and strong analytical skills,
• High ambition and customer orientation in the B2B area.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.
Employment opportunities are available to all applicants and associates without regard to race' color' religion' creed' gender (including pregnancy' childbirth' breastfeeding' or related medical conditions)' gender identity or expression' national origin' ancestry' age' mental or physical disability' genetic information' marital status' familial status' sexual orientation' protected military or veteran status' or any other characteristic protected by applicable law.
Freudenberg Performance Materials SRL
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