Global Data Collection Company-Alessandria
communication skills, and highly motivated
Quiet work environment
No distractions or background noise
Have good keyboard skills
Available for and want flexible working hours
Live in Italy
Have a PayPal account (this is the method we use to pay freelancers...
Publicis Media-Riva presso Chieri
a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on clients - Power of OneAbout Leo BurnettLeo Burnett is a communications agency powered by its HumanKind operating system: do you want to be part of it?We work...
Körber Gruppe-Borgomanero
in a constructive way and facilitate meetingsCares about motivation (both at team and individual level)Acts as a change agent and evangelist for agilityEmbraces an entrepreneurial spirit to studying and learning in order to identify new ways of continuous...
FRAG-Italia
La risorsa dovrà occuparsi della realizzazione delle procedure di controllo del processo, tramite sistemi DCS e PLC, delle apparecchiature per la produzione della carta quali: preparazione dell'impasto, macchina per carta / cartone, avvolgitori, sezioni di bobina, riavvolgitori, sistema di vapore / ...
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We are an agile and solid Digital Communication Agency with primary established clients and our own IT products.We intend to set out on a path of growth and development, and we will do so with great determination.
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Latitude Inc.-None
National Privacy Program (NPP), which is responsible for implementing and maintaining agency level privacy policies, procedures, standards, and guidelines. The Privacy Analyst will support compliance with the Agency's Privacy Program; assessing Privacy...
NTERACTION FARM-Torino
We are an agile and solid Digital Communication Agency with primary established clients and our own IT products.We intend to set out on a path of growth and development and will do so with great determination.
We are looking for a creative resource...
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Customer Care Agent (Italian Speaking)
Uniqlo Co., Ltd. | Alessandria | Full-time | alessandria.bakeca.it |
This a fantastic opportunity to join an exciting internationally recognized retail clothing brand and to be at the core of our interactions with our customers. SHIFT PATTERNS:
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
• Monday to Sunday: Shift Duration: 7.5 hours per day 37.5 hours per week.
Operating hours: 07:00
• 20:00* * Please note the above hours reflect start and end times' shifts will be scheduled within these times
• Hours are subject to change depending on business needs/seasonality and by markets.
• Anything outside of these hours will be communicated and confirmed in advance.
LOCATION: Central London' Regent Street Office &, some work from home
• Hybrid Working with a minimum of 3 days per week in the office and 2 days working from home* .
• Please note the above office and working from home schedule are subject to change depending on business needs/seasonality and market requirements.
• Any training is to be attended on-site (Office) when scheduled' this is not considered as part of the 3 days in office per week.
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering all channels for your main assigned market' and supporting other markets when required.
• Respond to all inbound contacts adhering to set targets (daily' weekly' and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviors by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations.
This will include but is not limited to all GDPR guidelines.
• Provide support &, assistance to your Line Manager with additional requested tasks.
LANGUAGE CAPABILITY
• Must have strong written communication skills in English and Italian to understand and respond to customer issues
• For a Bi-lingual role' C1 English level and C2 level in the native/additional language minimum required.
SKILLS AND ABILITIES
• Computer literate in all Microsoft packages (Outlook' Excel' PowerPoint)
• Organised' with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy' accuracy' and attention to detail
• Strong work ethic' can work independently' and enjoys working as part of a team
• Passionate for our brand and customer service
• Excellent interpersonal skills and the ability to build #LI-HYBRID #LI-POST
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