Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Technical Solutions...
other tasks related to the fulfillment of all described above.
Job Requirements:
• High school Diploma,
• Based in Sofia,
• Experience in a relevant customer support role is mandatory,
• Experience in the field of fintech is not mandatory,
• The...
customers as they engage with our online educational platforms and resources. Your fluency in Italian will be crucial for assisting clients with inquiries about course offerings' platform navigation' and technicalsupport. Your expertise in customer service...
business areas
• Functional or technical specifications are developed by you according to the client's needs
• You support the coaching of consultants and training of users
• You're involved in product and business development
• You develop innovative...
and instructions.
• Document customer interactions accurately for quality assurance and follow-up.
• Collaborate with technicalsupport teams to resolve complex product issues.
• Stay informed about product updates and industry trends to offer informed support...
Proficient in MS Office' Adobe Suite' and PLM,
• Fluent in English,
• Demonstrated leadership mindset with strong organizational skills and priority-setting abilities,
• Ability to guide and execute multiple projects simultaneously with appropriate timelines...
and leading a process team within large project execution. - Technicalsupport to proposal activities' including visits to Customers for clarification meetings. - Technicalsupport for technical alignment of supplier's offer' for the assigned projects...
subscriptions' and content recommendations.
• Resolve technical issues and guide customers step-by-step through processes.
• Document customer interactions and feedback to improve service quality.
• Collaborate with technicalsupport teams to facilitate prompt...
Accurately document customer interactions and resolutions within our CRM system - Collaborate with technicalsupport teams to resolve complex customer issues effectively - Gather feedback from customers to continuously improve our products and services - Stay...
and maintain accurate records.
• Collaborate with the sales and technicalsupport teams to enhance customer satisfaction.
• Stay informed about coffee industry trends and product knowledge to effectively assist customers.
Requirements
• Fluent in Italian...
in English, German is a big plus In a Nutshell: You show initiative and a strong sense of responsibility' tackle tasks' and get support where you need it. Furthermore' you'll work with a great team and benefit from generous perks such as: - 30 days of...
requirements into solutions.
• Experience working with technical architects and developers on technical design and development.
• Excellent written and verbal communication in English.
• Any previous experience of working with systems such as SAP FI (GL' AR' AP...
and trimmings,
• Provide detailed technical info and renderings to guarantee development precision,
• Facilitate the product development process to ensure style fit and sample compliance.
Your profile:
• Possess proven experience in a similar role at an...
strict deadlines - Fluent in English Additional Information We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our...
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