and drive customer satisfaction upwards. - Proactive escalation where there is a risk of failure to deliver on the customer expectations. The right person... - Will be passionate about customer experience' making Colt's service a point of difference through...
implementing automation, continuous integration, and continuous delivery (CI/CD) pipelines. This role involves collaborating with development, operations, and quality assurance teams to streamline processes, optimize infrastructure, and ensure the reliability...
through different channels of communication such as telephone' email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific...
case management' chat and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR...
within SLA to customers - Aim for the highest Customer Satisfaction Survey scores' actively updating customers with status and resolution progress reports. Their happiness is our happiness - Delivery of high-caliber Customer Service on post-sales requests...
and triage the activities as per the Responsible Matrix for Bangalore' Budapest centers - Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD tasks / managing employee queries outside Global Process...
retention in our client's services - Quickly grasp complex issues and identify underlying problems to facilitate prompt and effective resolutions - Maintain high satisfaction standards and consistently exceed customer expectations when managing bookings...
and working with a tight-knit team! - Deliver excellent customer service while troubleshooting and addressing technical' creative' financial and campaign setup related advertiser requests. Escalate the performance related questions internally' to the Account...