PRODUZIONE (CANTIERE)/RESPONSABILE QUALITA’
Italia; Italia/Fusina (VE)
Stiamo ricercando per la nostra organizzazione n. 01 QUALITY ASSURANCE/QUALITY CONTROL MANAGER di cantiere.
Nello specifico:
• è il referente in campo per il controllo qualità...
SCOPE
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a
friendly and caring manner according to the procedures and Leading Quality
Assurance (LQA) standards. At all times, he/she must display...
relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate...
SCOPE
The incumbent in the position is responsible for supervising the operations at the reception to
ensure that the highest professional services are given to all guests in accordance with the
Kempinski and Leading Quality Assurance (LQA) service...
operations, labor, and W brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to...
good partnerships with suppliers and involve them in activities that will
strengthen working relationships, e.g. invite them to the hotel.
● Monitor and constantly improve quality and guest satisfaction with the given tools
(Leading Quality Assurance...
attraverso lo sviluppo e l'adeguamento dei prodotti alle normative vigenti.
In particolare, stiamo supportando il cliente nella ricerca di un/una Quality Assurance Manager che sarà inserito/a diretto riporto della Direzione.
La figura si occuperà...
Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Organise all required outlet specific trainings as described by the department.
Undertake...
satisfactorily when:
• Rooms are cleaned in time and according to standard.
• Housekeeping Trolleys are well maintained.
• Hygiene standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results...
quality by sourcing the best available products.
● Support activities and cooperation with the suppliers.
● Monitor and constantly improve quality and guest satisfaction of the outlet with the given
tools (Leading Quality Assurance, Customer Satisfaction...
Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Organise all required outlet specific trainings as described by the department.
Undertake...
Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85...
working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Handle guest complaints in a prompt and courteous...
and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are...
Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Telephone system is always well maintained.
Telephone lists are up to date.
MAIN RESPONSIBILITIES
Answer...
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