across all propertiesReport trends to senior management and develop action plans to address root causes of dissatisfactionImplement, lead and support mystery audit programs and other quality assurance mechanismsConduct ongoing training and coaching...
and scouting for new business opportunities. - Risk Management: Identify and mitigate project risks' providing timely solutions to keep projects on track. - Quality Assurance: Ensure that all deliverables meet the highest standards of quality and compliance...
Zalando Customer Care Operations Excellence SE & Co. KG-Tempio Pausania
intersection of customer experience' quality assurance' and continuous improvement. You'll take the lead on escalated and complex cases' often working outside of standard guidelines to deliver fair' brand-aligned resolutions through close collaboration with...