incidents and service requests via the ticketing system, ensuring that requests are fulfilled within the agreed SLA or that incidents are resolved as quickly as possible to restore nominal service levels.Providing 2nd and 3rd line support (on-site and remote...
service levels.
Providing 2nd and 3rd line support (on-site and remote) to end-users in Europe regarding standard and non-standard service requests or incidents related to end-user computing devices (laptops, mobiles, tablets), user workstations (monitors...
service monitoring. You will support monitoring activities within the Ground Segment systems, detect issues, and ensure smooth data flow and operations.For this role, relocation to Rome is mandatory for candidates living far from the area.A B2 level of...
for a proactive, reliable, and well-organised professional to support the day-to-day running of the office and provide efficient assistance across a variety of administrative and front-desk tasks.
A B2/C1 level of English is required, both written...
institutions and the space and defence sectors. The organisation operates in highly structured and mission-critical environments, delivering services and operational support across complex international projects. The company is a long-standing partner of space...
and well-organised professional to support the day-to-day running of the office and provide efficient assistance across a variety of administrative and front-desk tasks.A B2/C1 level of English is required, both written and spoken.For this role, candidates...
and defence sectors. The organisation operates in highly structured and mission-critical environments, delivering services and operational support across complex international projects. The company is a long-standing partner of space institutions, delivering...
Providing 2nd and 3rd line support (on-site and remote) to end-users in Europe regarding standard and non-standard service requests or incidents related to end-user computing devices (laptops, mobiles, tablets), user workstations (monitors, keyboards, mice...
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