appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide...
and accumulates data for effective problem resolution statistics. Performs CHCS/AHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites. Types of Tasks to Perform:
• Site...
requirements for internal and external support, business growth, and defining and rolling out operational processes. Business data, the tracking thereof, and strategic analysis on how to better the performance of the operation are core to the success in this...
language
• Communicative level of English language
• Very good communication skills written and spoken
• Problem solving skills and ability to communicate instructions clearly
• Customer service orientated
• Interest in technology and learning new skills...
and financial metrics;
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards;
• Preserve excellent levels of internal and external customer service;
• Responsible for creation and deliver of the short- and long-term...
business.Responsible for interfacing with customers and internal parties via email' phone' chat and case management tool. - Handle inquiries via phone' chat and email from customers and/or internal parties - Order management: order entry' price checking' order clearing...
and operations (i.e. quality internal and external audits)
• Handle any guest complaints and comments relating to the department tactfully and in line with Belmond standards
• Implement any Rooms-related projects and global programs
• Create, monitor and enforce...
RESPONSIBILITIES
• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone)' Email' and Chat channels with internal and external customers.
• Primarily responsible for covering...
Representative (On-site) to join one of our exciting projects. What we offer you You will be trained and constantly guided by your managers and your team. You will learn new processes' develop your language and communication skills' as well as work in a digital...
for our client We're a Great Match if You:
• Are a native or proficient Italian speaker (C2) and fluent in English (B2)
• Have a genuine enthusiasm for the entertainment and media sector
• Demonstrate outstanding communication skills, empathy...
support to other Care team members as needed, - Follows up on internal holds pertaining to credits processed on behalf of customers, - Intimately understand proper case handling process and can identify different business unit responsibilities.
What you'll...
Representative (On-site) to join one of our exciting projects. What we offer you You will be trained and constantly guided by your managers and your team. You will learn new processes' develop your language and communication skills' as well as work in a digital...
and fluent in English (C1)
• Have excellent communication skills coupled with empathy and team spirit.
• Previous experience in Customer Service (preferably on the Hospitality industry)
• For non-EU residents' it is mandatory to have a valid work permit If...
engagement for our Client.
We'll be a great match if you:
• Are native or proficient in Italian (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy...
and oral) and fluent in English (B2)
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers' needs and propose fast solutions
• Are proactive' results-driven' self-motivated' and a great team...
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