business.Responsible for interfacing with customers and internal parties via email' phone' chat and case management tool. - Handle inquiries via phone' chat and email from customers and/or internal parties - Order management: order entry' price checking' order clearing...
language
• Communicative level of English language
• Very good communication skills written and spoken
• Problem solving skills and ability to communicate instructions clearly
• Customer service orientated
• Interest in technology and learning new skills...
for our client We're a Great Match if You:
• Are a native or proficient Italian speaker (C2) and fluent in English (B2)
• Have a genuine enthusiasm for the entertainment and media sector
• Demonstrate outstanding communication skills, empathy...
support to other Care team members as needed, - Follows up on internal holds pertaining to credits processed on behalf of customers, - Intimately understand proper case handling process and can identify different business unit responsibilities.
What you'll...
different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner. Requirements Must have • Excellent communication skills, empathy &...
delivery,
• Managing information flow between internal and external customers,
• Quotation process and follow-up,
• Active management of customer queries,
• Issuing of credit notes for bonus payments and provisions,
• Managing customer queries and claims...
cannot be resolved without internal support. - Become a master CRM user' proficient in updating fields' creating and managing Insertion Orders - Be part of a multinational Customer Care Team responsible for all European clients where collaboration...
should be escalated.
Supervision
• Minimum supervision is required but is readily available.
• On a regular basis' calls are monitored to provide information relating to the individual's performance.
Communication
• With customers of the client who work...
and fluent in English (C1)
• Have excellent communication skills coupled with empathy and team spirit.
• Previous experience in Customer Service (preferably on the Hospitality industry)
• For non-EU residents' it is mandatory to have a valid work permit If...
Contribute to creating brand engagement for our Client.
We'll be a great match if you:
• Have a high level of Italian (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills...