Epassi is seeking a Staff Product Manager to lead the Operator Platform, responsible for internal tooling and automation that supports customerservice and operations. You will shape the platform's roadmap and drive improvements in operational...
customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply...
Epassi is seeking a Staff Product Manager to lead the Operator Platform, responsible for internal tooling and automation that supports customerservice and operations. You will shape the platform's roadmap and drive improvements in operational...
improve training programs for Service Advisors and Technicians (technical, diagnostic, customer handling and process excellence).
• Analyze training gaps and productivity drivers (e.g. lost time, skill coverage) to define targeted upskilling actions that...
Epassi is seeking a Staff Product Manager to lead the Operator Platform, responsible for internal tooling and automation that supports customerservice and operations. You will shape the platform's roadmap and drive improvements in operational...
customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply...
in line with the company's overall strategy, while increasing operational performance, and business profitability.
Organize and coordinate after-sales serviceoperations: customer follow-up, contract and service call management, deployment of activities...
CC2020 GE Avio S.r.l.-Rivalta di Torino, 11 km da None
Develop strong and trusted relationship with Partner Companies to allow program execution in accordance with Customer requirements
• Leads the Program Business Operations Team (Program Business Operations Leader deputy, Risk Manager and Enabling...
environments.
6、Excellent communication and customerservice skills, able to work efficiently under pressure.
7、 Relevant electrical or high voltage operation certifications are preferred.
8、 Willingness to travel frequently and adapt to flexible working...
che del team customerservice
• Monitoraggio dei KPI di performance e implementazione di azioni correttive per il raggiungimento degli obiettivi
• Supervisione delle attività operative, garantendo il rispetto degli standard qualitativi delle lavorazioni...
complex issues.
3. Customer Support & Communication:
• Serve as the primary technical contact for customers during field operations.
• Provide detailed explanations of system performance and troubleshooting steps.
• Ensure a high level of customer...
aftersales strategy. Drive network performance improvement by designing and deploying scalable initiatives that enhance service activity, parts sales and customer retention across the dealer network
Key responsibilities:
Define and manage the commercial...
aftersales strategy. Drive network performance improvement by designing and deploying scalable initiatives that enhance service activity, parts sales and customer retention across the dealer network
Key responsibilities:
• Define and manage the commercial...
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