targets set by the customer and management,
• Following company policies and procedures' ensuring quality,
• Performing daily tasks in an efficient and timely manner,
• Achieving quality goals for calls and customersatisfaction.
What do we expect from you...
and returns of products and/or services according to ensure timely and accurate product and service delivery - Provide and excellent customer service experience to clients through different contact channels' in order to enhance customersatisfaction...
details into case management systems' and provide response and resolution within SLA to customers - Aim for the highest CustomerSatisfaction Survey scores' actively updating customers with status and resolution progress reports.
Their happiness is our...
them in navigating our products and services' and ensuring they have the support they need whenever they need it. With a special focus on Italian-speaking clients' your role will be pivotal in fostering customer loyalty and satisfaction.
If you're...
positive experiences for our clients. Through clear communication' empathy' and effective troubleshooting' we foster satisfaction and long-term loyalty. As a Customer Care Consultant' your focus is to quickly identify and resolve issues while demonstrating...
experience in similar position/ function will be considered as an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with CustomerSatisfaction
• Excellent command of...
Oriented Approach: You're dedicated to delivering top-notch service' building trust' and creating meaningful interactions that lead to customersatisfaction and loyalty. - International Mindset: You thrive in a multicultural team environment' collaborating...
potential customers, - Identifies and assesses customers' needs to achieve satisfaction, - Resolves product or service problems by clarifying the customer's request' determining the cause of the problem' selecting and explaining the best solution to solve...
requests.
• Escalate all enquiries without predefined answers according to defined processes.
• Utilize computer technology to handle high call volumes.
• Ensure optimal customersatisfaction.
Create' Promote and Maintain Operational Excellence
• Share most...
performance in line with customer and company goals.
• Generating customersatisfaction.
• Close teamwork with Inside Sales and Product Management.
• Managing customer reserved inventory.
• Driving efficiency.
What Are We Looking For?
• Advance level of...
experience in similar position/ function will be considered as an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Passionate with CustomerSatisfaction
• Excellent command of...
della customersatisfaction, comprensione della cultura dell'azienda cliente e relativa analisi dei bisogni organizzativi in termini di necessit , priorit e obiettivi, proattivit nel trasformare i bisogni del cliente in un'offerta di servizi tailor-made...
as applicable - Operate both autonomously and collaboratively with colleagues and the Bank's departments' such as RMs' other Investment Managers (IMs)' product specialists' and support functions' to ensure client satisfaction with advisory services...