Job Title: Operations Manager/ Business Manager - Customer Service Italian and English Job Description Concentrix Albania is looking for a Business Manager/ Operations Manager to join our amazing #Gamechanger environment In Concentrix', the...
in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality', efficiency &, customer journey improvement.
Furthermore...
Overview Work collaboratively with the relevant Manager', Customer Support to ensure that daily operations of their team(s) run effectively with a primary focus on excellent service to both internal and external customers.
The scope of this role...
customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards...