including chargebacks) and complaints with care, fairness and attention to detail;
• Identify vulnerable customers and provide appropriate support, making necessary adjustments and escalating cases when required;
• Coach teammates and provide feedback to...
responsabili o coach del face-to-face con spirito imprenditoriale e voglia di costruire e guidare qualcosa di importante, con seriet ed etica. Requisiti: Esperienza sul campo nel face-to-face / dialogo diretto capacit di guidare e formare un team mentalit...
chargebacks) and complaints with care, fairness and attention to detail; - Identify vulnerable customers and provide appropriate support, making necessary adjustments and escalating cases when required; - Coach teammates and provide feedback to improve...
experience updates where required.
• Act as the central point of coordination for guest-related escalations.
Guest Relations Team Leadership &, Culture
• Coach and influence teams across departments on guest engagement and service behaviours.
• Support...
and quality requirements. - Coach and support leaders in embedding brand standards into daily operations and fostering a culture of continuous improvement. Hotel Experience Champion - Champion IHG Hotel Experience initiatives across the cluster, ensuring...