success strategies. Who You Are We're seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have: - 5+ years of experience in SaaS and/or eCommerce' including 3+ years...
IAS Customer Success Manager (CSM) will partner with Sales' Technical Client Services' and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is...
and scalability' along with a track record of successfully deploying or managing SaaS solutions to meet diverse client needs - Formal certification on the following areas and similar: Avaloq' TOGAF' ITIL' Open Group' Cloud' Openshift/REST APIs' Digital and Mobile...
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team. - Contribute to Akeneo's customer success framework for customer lifecycle management' developing strong...
regarding client account statuses alongside Relationship Managers when necessary. - Accurately process documentary products' such as guarantees and amendments' within the required timeframe. - Analyse guarantee letters for facility limits' amounts' tenors...
Tasks
• Tailoring the Avaloq Banking Suite to client needs' focusing on APIs and Open Banking
• Analyze client requirements to streamline and enhance processes
• Collaborate with a team possessing deep banking and engineering knowledge to develop...
to 2nd/3rd parties
• Answer questions about customer service' technical and product concerns' and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer's inquiry.
• Answer and assisting on...