client experience.
Key Responsibilities
• Respond to traveler inquiries and provide assistance across communication channels
• Support booking updates and special travel requests
• Share clear details about travel policies and trip preparation...
Descrizione della posizione
Per ampliamento del team Booking, ricerchiamo un/una Addetta CRO (Central Reservation Office) da inserire nel nostro Headquarter sito a Palermo.
Responsabilità:
• Gestione delle richieste di prenotazione via telefono, email...
in our booking system, Protel. Share responsibility for the daily optimization of occupancy and monitoring of target occupancy goals. Coordinate and implement rate strategies and booking conditions in close collaboration with the Reservations &...
smooth operations in the reservations departmentProviding personalized service to our (international) guests throughout the reservation processEntering guest data into the Protel on Premise booking systemShared responsibility for current occupancy levels...
customer special requirements (i.e. special handling' labeling, particular documents layout' pick-up or delivery booking instructions) interacting with all company areas involved - Dealing with all the procedures in order to solve claims' return...