adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system. Provide personalized support to our international guests throughout the entire reservation process.
Maintain and manage guest data...
dell'hotel e curare la collaborazione con l'ufficio Booking centrale. E' importante che abbia doti organizzative, gestionali, di leadership e capacità di riconoscere la tipologia di clientela e le loro necessità, garantendo sempre gli standard Delphina...
guests and reply in a timely and efficient mannerNegotiate rates and upsell rooms in the hotelsProvide daily booking updates Provide prompt and efficient service while maintaining the hotel brand standardsProcess all incoming reservations and queries...
and tourism.
• Assist customers with making reservations' providing information on hotels' tours' and local attractions.
• Handle questions regarding service options' availability' and pricing.
• Effectively resolve customer complaints and service issues with...
preferably within the aviation or travel sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to handle multiple customer inquiries and tasks efficiently.
• Familiarity with customer service software or booking systems is...
required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I posses a minimum of a Diploma in Restaurant Management or Business and more than three years' experience in a similar role...