guests and reply in a timely and efficient mannerNegotiate rates and upsell rooms in the hotelsProvide daily booking updates Provide prompt and efficient service while maintaining the hotel brand standardsProcess all incoming reservations and queries...
capace di gestire con professionalità le esigenze degli ospiti e di lavorare in team.
Strumenti e tecnologie utilizzate:
• PMS Protel integrato con Vertical Booking;
• CRO per prenotazioni automatizzate (senza invio manuale di email);
• Lighthouse Rate...
and tourism.
• Assist customers with making reservations' providing information on hotels' tours' and local attractions.
• Handle questions regarding service options' availability' and pricing.
• Effectively resolve customer complaints and service issues with...
preferably within the aviation or travel sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to handle multiple customer inquiries and tasks efficiently.
• Familiarity with customer service software or booking systems is...
required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I posses a minimum of a Diploma in Restaurant Management or Business and more than three years' experience in a similar role...
Mostra di più
Lavoro Booking Hotel a Reggio Emilia – Offerte simili: