Hosco
Reports to the General Manager. The Reservation Manager is responsible for ensuring that guests have a seamless experience when booking rooms, and oversees the reservation office and work closely with other departments to ensure that guests...
adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system. Provide personalized support to our international guests throughout the entire reservation process.
Maintain and manage guest data...
and provide a high level of service, including meeting and escorting VIP guests.
• Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.
• Ensure the Resort's credit policy is followed, conduct Credit Check...
al reparto ricevimento.
2. Gestire e coordinare tutte le operazioni che fanno riferimento al reparto prenotazioni.
3. Gestione disponibilità e tariffe sui vari portali come Booking.com , Expedia e così via.
4. Monitorare la Brand Reputation del proprio Hotel...
guests and reply in a timely and efficient mannerNegotiate rates and upsell rooms in the hotelsProvide daily booking updates Provide prompt and efficient service while maintaining the hotel brand standardsProcess all incoming reservations and queries...
Hosco Reports to the General Manager. The Reservation Manager is responsible for ensuring that guests have a seamless experience when booking rooms, and oversees the reservation office and work closely with other departments to ensure that guests...
and tourism.
• Assist customers with making reservations' providing information on hotels' tours' and local attractions.
• Handle questions regarding service options' availability' and pricing.
• Effectively resolve customer complaints and service issues with...
including meeting and escorting VIP guests. Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary. Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid...
preferably within the aviation or travel sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to handle multiple customer inquiries and tasks efficiently.
• Familiarity with customer service software or booking systems is...