Per gli Uffici Centrali di FH55 a Firenze ricerchiamo una figura di:
RESERVATION AGENT
La figura all’interno dell'ufficio Booking, riportando alla Reservation Manager...
Who We Are
We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest...
o boutique hotel con orientamento all’eccellenza.
• Attitudine gestionale e capacità di coordinamento.
• Leadership empatica e orientamento al problem solving.
• Conoscenza dei principali PMS, Booking Engine, OTA e GDS
• Conoscenza Fluente della lingua...
Who We Are
We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest...
retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel...
Who We Are:
We are a renowned hospitality group managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and outstanding guest satisfaction. We are now...
alla prenotazione di voli, hotel, trasferimenti e servizi accessori utilizzando i sistemi di booking dedicati.
• Gestione Documentazione: Curare l'emissione di biglietteria (aerea, ferroviaria, marittima), voucher e la preparazione di tutta la documentazione...
Booking, Airbnb, email); – Accoglienza e assistenza agli ospiti; – Coordinamento con housekeeping e manutenzione; – Supporto alla direzione nello sviluppo di esperienze ed eventi.
Requisiti:
• Esperienza nel settore hospitality (agriturismo o hotel...
adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system. Provide personalized support to our international guests throughout the entire reservation process.
Maintain and manage guest data...
guests and reply in a timely and efficient mannerNegotiate rates and upsell rooms in the hotelsProvide daily booking updates Provide prompt and efficient service while maintaining the hotel brand standardsProcess all incoming reservations and queries...
and tourism.
• Assist customers with making reservations' providing information on hotels' tours' and local attractions.
• Handle questions regarding service options' availability' and pricing.
• Effectively resolve customer complaints and service issues with...
in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin...
preferably within the aviation or travel sector.
• Strong communication skills with a focus on customer satisfaction.
• Ability to handle multiple customer inquiries and tasks efficiently.
• Familiarity with customer service software or booking systems is...