Customer Support with Italian

apartmentReal Recruitment Solutions placeTrento descriptionTempo determinato scheduleFull-time calendar_month14/04/24

Why Choose Us Looking for a fulfilling career representing some of the world's most captivating brands? Join our diverse team and make a tangible difference in our clients' businesses every day. We're seeking a Customer Support Advisor to deliver exceptional service, ensuring quality and enhancing performance consistently. Your role:

As a Customer Advisor fluent in Italian your responsibilities include:
Guiding viewers through inquiries via phone and/or chat
Offering account and application support, particularly regarding software functionality
Providing technical assistance and resolving issues related to system configurations and network settings
Delivering prompt and accurate responses to viewer inquiries
Contributing to enhancing brand engagement for our client We're a Great Match if You:
Are a native or proficient Italian speaker (C2) and fluent in English (B2)
Have a genuine enthusiasm for the entertainment and media sector
Demonstrate outstanding communication skills, empathy, and teamwork
Possess familiarity with digital streaming services and devices
Embrace a positive, can-do attitude Even if you don't meet every qualification listed, we encourage you to apply.

We're committed to finding the right fit for you, whether it's this role or a future opportunity.

What We Offer:

Competitive compensation package
1200-1250 euros gross base salary
Performance Bonus
100€ per month
Comprehensive private health insurance from day one
Bring a Friend Program with attractive incentives
Personal and professional development programs, including mentoring opportunities
Participation in a dynamic, multicultural project
Flexible scheduling
A diverse workplace with colleagues from over 75 nationalities
Access to modern amenities, local business discounts, free medical appointments, sports and social responsibility activities, internal events, and more
Opportunities for inter-company mobility across our global sites Work Environment: Remote work available for individuals already based in Portugal RELOCATION PACKAGE:
Reimbursement of Airfare on the 6th month of contract up to 400€ in Economy class
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)