Assistant Store Manager

Panoramica:

• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
• A powerful communicator, handling your colleagues and clients with personal care and empathy

• Support your colleagues to transform each client experience into magical moments for the client by creating a hand-crafted experience
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Be a liaison
• on the sales floor
• between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences

• Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
• Communicating and storytelling with conviction, you master the ability to listen and ask the right questions
• Acting and thinking first of the employee and client relationship
• Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
• Thinking innovatively of new ways of creating value and magic for the clients

• Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
• Role model best in class sales and self leadership by playing an active role within your team, and also take action to solve problems with positive outcomes
• Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
• Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
• Build and maintain relationships by instilling a sense of belonging and a positive, forward-thinking mindset

Languages: Proficiency in Italian and English, more languages will be advantageous.