Department Manager
IKEA Afragola
What you'll be doing day to day
- Take responsibility for your department goals in every channel and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
- Follow up and act accordingly by using proven solutions and good examples
- Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
- Being able to improve the customer experience not only in Store, but take responsibility for all the channels that IKEA uses o may use to reach our new customers
- Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channel, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
- Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedback in all the channels, and analyzing stock availability
- Be an active speaking partner with your Store Commercial Team and the HQ team to have an effective collaboration between the store and the HQ, by keeping an active eye on the competition and sharing best practices and prove solutions
- Proactively work with HR department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
- Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
- Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
- Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering
- Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
- A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
- Ability to organize and prioritize different tasks and processes
- Ability to identify business opportunities and to create a high commercial performance
- Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
- Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, Sales Location Management/Space Capacity and articles forecasting
- Ability to speak fluent in Italian and English
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