Resident Manager - Luxury Resort & Agriturismo (Toscana, Pisa) Rif. 96961

A great opportunity to join as a Resident Manager at a Luxury Agriturismo & Resort in Toscana (Pisa province)

Role Purpose

Ensure operational excellence and the highest level of guest satisfaction by guaranteeing that all hotel departments (events, food & beverage, spa, maintenance, housekeeping, etc.) operate in a coordinated, efficient manner aligned with luxury brand standards.

• Supervise and coordinate all daily resort operations, ensuring high service and hospitality standards.
• Serve as the main point of reference for VIP guests and internal staff.
• Plan and manage the seasonal opening and closing of the Villa, ensuring full operational efficiency at every stage.
• Monitor the hotel’s financial and operational performance and prepare periodic reports for the General Management.
• Oversee departmental budgets, optimizing costs and resources without compromising service quality.
• Coordinate and motivate the management team (Front Office, F&B, Housekeeping, Maintenance, Spa, etc.).
• Monitor service quality through KPIs, guest feedback, and mystery audits.
• Ensure compliance with hygiene, safety, and corporate policies.
• Handle critical situations or complaints with a diplomatic approach focused on guest satisfaction.
• Maintain close collaboration with central offices (HR, Administration).

• Strong focus on financial and quality results.
• Hands-on approach and willingness to be present in daily operations.
• Excellent command of Italian and English.
• Solid knowledge of the luxury hospitality sector

• Degree or diploma in Hospitality Management or related fields.
• Willingness to reside on-site for the duration of the season.

• Charismatic and inclusive leadership
• Empathy and active listening skills
• Attention to detail and service personalization
• Flexibility and resilience
• Team spirit and coaching attitude