Help Desk - Milano - rif. l25408819

Azienda

Studio legale globale con oltre 2.600 avvocati in più di 50 uffici nel mondo.

Specializzati in ambito M&A, Real Estate

• Serve as the 1st contact with customers who need technical assistance via phone or email
• Analysis and resolution of level 1 incidents
• Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution using our ticketing system
• Follow-up with customers
• Provide training to new joiners
• use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams)
• installation and configuration of workstations, Cisco fixed telephony, mobiles phones and printers
• administration of user accounts under Active Directory or Intune
• administration of workstations using Intune, SCCM and Autopilot
• good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint)
• good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms)

• Previous working experience as an IT Help Desk Technician
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented, polite and patient
• Fluent English is required

• Contratto a tempo indeterminato con Ral commisurata all'esperienza
• Ticket Restaraunt
• Modalità di lavoro ibrida