Reservation Manager. Romazzino a Belmond Hotel

From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalized team to match.

We are seeking a detail-oriented and proactive Reservation Manager to join our team.

Main Responsibilities:

• Manage the reservations department: Oversee all activities related to reservations, ensuring service standards are met and every request is handled efficiently
• Optimize availability and occupancy rates: Collaborate with the Revenue Manager office to manage room availability
• Supervise the reservations team: Coordinate and motivate the team, ensuring that members are properly trained and working synergistically

• At least 2-5 years of experience in reservations or front office roles, with experience supervising teams in medium to large-scale properties
• In-depth knowledge of reservation systems and revenue management techniques
• Leadership and team management skills: Ability to train, motivate, and supervise staff to ensure department efficiency
• Excellent communication and organizational skills, with attention to detail and the ability to handle multiple tasks simultaneously
• Teamwork-oriented: Ability to collaborate with other departments to enhance the guest experience and achieve company goals
• Language skills: Knowledge of additional languages, English, French, German
• Hospitality training or equivalent experience in luxury hotels

Benefits

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

We offer a comprehensive range of compensation, perks and benefits including:

Competitive salaries and local benefits

Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally.