Technical Support Specialist
Technical Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This is a position with global grade
15
This position reports to
EL Customer Operations Manager
Your role and responsibilities
Provide internal and external Technical Sales Support (e.g. technical support, Technical Documentation) and coordinate with relevant resources to have complete case ownership and to increase Customer Satisfaction.Support customer during Pre-sales / Post Sales technical inquiry.
Ensure the resolution of customer issues (e.g. Technical Support, Technical Documentation) by coordinating with Product Marketing, Factories, Service, and other internal and/or external teams.
Recommend appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request.
Ensures a positive customer experience throughout the entire process. Creates and maintains a good relationship with customers and understands their needs.
Collaborate with Product Marketing and other internal teams to maintain and update technical documentations to increase self-service experience.
Represents the Voice of the Customer within local teams. Provides feedback to internal and external teams to promote alignment between process outputs and customer expectations.
Apply Safety Rules and Safe Practices, performs assigned tasks in a safe manner that will encourage others to exercise safety in their normal daily activities.
Qualifications for the role- Diploma of electrical or electronic technician.
- Good knowledge of electrical engineering principles.
- A previous experience of 3-5 years in similar roles is a plus.
- Fluent spoken and written English.
- Preferential knowledge of Sales Force and Excel.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.#LI-Onsite
Your benefits:
- Enjoy a stable employment in a company with a long history in innovation and technology
- Collaborate with experienced experts in an international environment
- Seize individual development and training opportunities, from job specific to soft skills
- Get private medical care (including offers for family members)
- Receive attractive remuneration based on your experience and skills, and other financial benefits
- Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities
- Smartworking
For further info: Sara Stefanelli, Talent Partner
ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate
Technical Leader Java
- Milano Dove e come?
- Modalità Ibrida Hai queste competenze?
- Conoscenza ed esperienza progettuale in ambito Java (Spring Boot; Reactive...
Humangest Spa, filiale di Milano, ricerca per importante azienda cliente operante nel settore delle telecomunicazione, una risorsa da inserire nel ruolo di BACK OFFICE TECHNICALSUPPORT - L.68/99
La/il candidata/o entrerà far parte di un ambiente...
support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an expeditious manner and reported to the competent authorities...