[rif. v11922416] Milano - Quality Specialist - Baglioni Hotels & Resorts

Hosco

The Palace Company Europe is looking for a passionate and detail-oriented Quality Specialist to join our Corporate Quality team in Milan, for the European and Maldives Regions.

Mission:

This role supports the implementation and continuous improvement of the company's quality standards and procedures across our hotel portfolio. Reporting directly to the Quality & Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards.

Main Responsibilities:

• Support the implementation of the company's Quality Management System across hotels in Europe and Maldives.
• Conduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines.
• Analyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities.
• Assist in the rollout of new quality initiatives, SOPs, and training related to brand standards, service excellence, and operational consistency.
• Collaborating in the development, delivery and evaluation of Quality Training Programs.

Requirements:

• 3+ years of experience in quality, operations or guest experience within luxury segment: hospitality (corporate or multi-property roles preferred), retail.
• Fluency in English (written and spoken) - Spanish or another language is a strong plus.
• Strong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools.
• Availability to travel within Europe, Maldives, Messico.

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91

Ruolo: Altro