Customer Support with Italian
Firenze
Why Choose Us Looking for a fulfilling career representing some of the world's most captivating brands? Join our diverse team and make a tangible difference in our clients' businesses every day. We're seeking a Customer Support Advisor to deliver exceptional service, ensuring quality and enhancing performance consistently. Your role:
• As a Customer Advisor fluent in Italian your responsibilities include:
• Guiding viewers through inquiries via phone and/or chat
• Offering account and application support, particularly regarding software functionality
• Providing technical assistance and resolving issues related to system configurations and network settings
• Delivering prompt and accurate responses to viewer inquiries
• Contributing to enhancing brand engagement for our client We're a Great Match if You:
• Are a native or proficient Italian speaker (C2) and fluent in English (B2)
• Have a genuine enthusiasm for the entertainment and media sector
• Demonstrate outstanding communication skills, empathy, and teamwork
• Possess familiarity with digital streaming services and devices
• Embrace a positive, can-do attitude Even if you don't meet every qualification listed, we encourage you to apply.
We're committed to finding the right fit for you, whether it's this role or a future opportunity.
What We Offer:
• Competitive compensation package
• 1200-1250 euros gross base salary
• Performance Bonus
• 100€ per month
• Comprehensive private health insurance from day one
• Bring a Friend Program with attractive incentives
• Personal and professional development programs, including mentoring opportunities
• Participation in a dynamic, multicultural project
• Flexible scheduling
• A diverse workplace with colleagues from over 75 nationalities
• Access to modern amenities, local business discounts, free medical appointments, sports and social responsibility activities, internal events, and more
• Opportunities for inter-company mobility across our global sites Work Environment: Remote work available for individuals already based in Portugal RELOCATION PACKAGE:
• Reimbursement of Airfare on the 6th month of contract up to 400€ in Economy class
• Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
• As a Customer Advisor fluent in Italian your responsibilities include:
• Guiding viewers through inquiries via phone and/or chat
• Offering account and application support, particularly regarding software functionality
• Providing technical assistance and resolving issues related to system configurations and network settings
• Delivering prompt and accurate responses to viewer inquiries
• Contributing to enhancing brand engagement for our client We're a Great Match if You:
• Are a native or proficient Italian speaker (C2) and fluent in English (B2)
• Have a genuine enthusiasm for the entertainment and media sector
• Demonstrate outstanding communication skills, empathy, and teamwork
• Possess familiarity with digital streaming services and devices
• Embrace a positive, can-do attitude Even if you don't meet every qualification listed, we encourage you to apply.
We're committed to finding the right fit for you, whether it's this role or a future opportunity.
What We Offer:
• Competitive compensation package
• 1200-1250 euros gross base salary
• Performance Bonus
• 100€ per month
• Comprehensive private health insurance from day one
• Bring a Friend Program with attractive incentives
• Personal and professional development programs, including mentoring opportunities
• Participation in a dynamic, multicultural project
• Flexible scheduling
• A diverse workplace with colleagues from over 75 nationalities
• Access to modern amenities, local business discounts, free medical appointments, sports and social responsibility activities, internal events, and more
• Opportunities for inter-company mobility across our global sites Work Environment: Remote work available for individuals already based in Portugal RELOCATION PACKAGE:
• Reimbursement of Airfare on the 6th month of contract up to 400€ in Economy class
• Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
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