[rif. o99044900] Assistant Store Manager

How will you make an impact? You will:

• Welcome, advise and retain local and international customers at Delvaux
• Participate in the continuous improvement of quality of service and hospitality towards customers
• Acquire a large knowledge and understanding of our product lines in order to build a close relationship with clients and increase sales
• Develop sales and achieve the goals set by the commercial director
• Provide feedbacks on sales, customer profiles, product performance to your manager
• Verifiy and manage stocks status and and its optimization
• Ensuring an excellent presentation of the boutique. Represent the brand image by maintaining the highest standards of visual merchandising, housekeeping and Delvaux standards
• Reporting on the activity of point of sale
• Support to the achievement of general and personal objectives by providing continuous training and constructive feedback to our Sales Associate
• Ensures the follow up (internally and with headquarters) of all the initiatives organized in the boutique

• Solid previous experience in a luxury business
• Minimum 5 years of successful previous experiences in luxury business
• Management role experience and experience on store operation is a must
• Excellent interpersonal and communication skills, able to build relationships across all levels of the organization
• CRM experience, and ability to use the relevant digital tool is a must
• Excellent clienteling skills
• Possess excellent communication, customer service and interpersonal skills
• Fluency in Italian and English

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the Talent Acquisition, hiring manager, the Brand Director.

Learn more about life at Richemont and our maisons below:

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg