PMS Manager - Sede (FI)
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Join Starhotels and become part of our Headquarter Team, in the heart of Florence.
As a PMS Manager, your mission is to support our hotel teams through the exciting world of Opera PMS, so they can assure seamless operations and exceptional delivery of service to our guests.
Your responsibilities include:
- Providing expertise relating to Opera PMS and providing coaching & direction to hotel teams where required.
- Generating and analysing reports from Opera PMS.
- Facilitating change management and providing expert guidance in onsite meetings, training, and activities.
- Answering operational and application questions and consulting to hotel teams to give them ownership of the system.
- Monitoring site level installation process and ensuring tasks remain on schedule.
- Supporting the IT Team to implement projects.
- Ensuring compliance in the use of Opera PMS, according to company regulations and data protection.
- Staying updated with the Opera PMS updates.
Exceed expectations revealing:
- A unique personality and a true passion for IT and hospitality.
- Extensive knowledge of Oracle and the Opera product suite.
- Ability to perform analysis, define new processes to improve services for our hotel teams.
- Excellent communication and analytical skills, with the ability to make data-driven decisions.
- Excellent knowledge of the Microsoft Office package.
Embrace global diversity by speaking:
- Italian – fluently
- English – fluently
- Additional languages are a plus.
Unlock a world of benefits including:
- Exclusive discounted stays within the group.
- Discounts with our partners.
- Ticket Restaurants for delightful dining.
Embrace growth with:
- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.
Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.