Contact center officer - pharma

Talent Solution, part of Manpower Group, for an important pharmaceutical client based in Florence, is currently seeking a motivated individual to join the Contact Center Department. The resource will be responsible for managing customer relationships outbound (with a promotional/commercial focus) and inbound (first level for customer inquiries), aiming to centralize and optimize contacts for a specific target of customers, including through new channels for interaction.

MAIN ACTIVITIES AND RESPONSIBILITIES:

• Customer relationship outbound: management of promotional campaigns/order collection by phone and through CRM platform (SFDC).
• Customer relationship inbound: management of customer requests/inquiries by phone and through CRM platform (first level).
• Management of new communication channels with customers (self-service functionalities).
• Analysis and optimization of target customers.

JOB REQUIREMENTS:

• Degree in Economics or similar is preferable.
• 2/3 years of experience in similar positions in Customer Service;
• Good relationship skills, flexibility, target-oriented approach, and problem-solving attitude.
• Intermediate English both spoken and written.