Senior Maintenance Controller (MCC)
Being part of the Neos team means representing the Italian excellence that flies, which makes innovation, efficiency and customer focus its main assets.
Neos Airlines is seeking an experienced Senior Maintenance Controller to join its Maintenance Control Center (MCC) in Milan. The MCC is the airline technical 24/7 control room, responsible for managing the real-time airworthiness and operational readiness of the in-service fleet.
As a Senior Maintenance Controller, you will act as the primary technical authority for live operational decision-making across the Boeing 737 NG/MAX and 787 fleet. Working in close coordination with Operations Control, CAMO and Maintenance Departments, Flight and Ground Operations.
Operational Command and Airworthiness Control
▪ Exercise primary technical authority for Go or No-Go dispatch decisions within Neos’s EASA-approved operational and airworthiness framework.
▪ Manage and apply MEL/CDL and deferred defects procedures, ensuring accurate documentation, regulatory compliance, and clear operational communication.
▪ Provide CAMO airworthiness approvals for internal and external maintenance activities as defined in approved processes.
Fleet Monitoring and Technical Decision-Making
▪ proactive approach in continuously monitoring the technical status of the fleet using AMOS, aircraft health monitoring systems, and operational reports to identify degradation trends and mitigate in-service risk
▪ Assess pilot and technician reports, identify emerging and repetitive defects, and determine appropriate troubleshooting strategies and maintenance actions.
Key Responsibilities
Technical Coordination and Recovery
▪ Lead technical response during Aircraft On Ground events, including fault assessment, recovery planning, coordination of maintenance activities and material sourcing/logistics.
▪ Work in close partnership with Operations Control to balance technical risk, aircraft availability, and schedule recovery.
▪ Ensure maintenance coverage across all bases and outstations, including flying spanners, Tech-on-Call resources, and external maintenance providers.
▪ Act as the Central technical liaison between all airline departments during live operational events.
▪ Serve as the primary technical interface with OEMs and external support organizations during complex troubleshooting and operational disruptions.
▪ Maintain disciplined event logging and structured shift handovers to ensure continuity of operational decision-making.
Education and Technical Background
▪ Aircraft maintenance licence or degree in Aeronautical engineering
Operational Experience
▪ Demonstrated experience in airline maintenance or live operational environments, typically gained through: o Licensed or certifying technician experience in a Part-145 organization, or previous proven experience in an active Maintenance Control Center.
▪ Working knowledge of EASA Part-M, Part-CAMO, and Part-145 regulations and their practical application in airline operations.
Systems and Fleet Exposure
▪ Experience using aircraft maintenance and tracking systems such as AMOS or equivalent MRO software.
▪ Familiarity with aircraft health monitoring systems.
▪ Operational exposure to Boeing 737 and or Boeing 787 fleets is preferred.
Core Competencies
▪ Demonstrated ability to take responsibility and sound technical decisions under time pressure during operational disruptions.
▪ Strong communication skills in English and Italian, both written and spoken.
▪ Ability to lead and coordinate technical activities remotely across multiple stations and time zones.
▪ Willingness to work structured shift rotations supporting 24-hour operations.
Why Join Us?- Opportunities to work in a fast-paced, ever-evolving sector with compelling challenges.
- A commitment to continuous training and career growth.
- Salary and position level will be commensurate with the candidate's skills and experience.
- Daily meal vouchers and a dedicated corporate welfare program.
Neos S.p.A. processes personal data in accordance with current legislation, Regulation EU 2016/679 and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018