Customer Service Assistant

Orienta Spa, agenzia per il lavoro filiale di Milano Giotto, ricerca per importante università di Milano un/a:

Customer Service Assistant

He /she assures the customer service activities in order to facilitate the enrolment process, provides quality and efficient customer service in order to prospect new leads and opportunities.

1. Customer Service - Assures the customer service so all contacts are answered in a timely, efficient and knowledgeable manner, following the processes, procedures and methods that guarantee efficiency and quality service to both internal and external customers. Support the line manager to provide effective training/coaching to new Customer Service staff.
2. Call Center – Assures call center activities in order to facilitate the enrolment process while maintaining high quality services and complying with departmental standards.
3. Reporting & Feedback – Provide regular feedback based on personal knowledge and evidence about customer omnichannel experience, tools and process improvements.
4. Innovation exploring – Be on the first line when it comes to handling several interactions through new channels and touch points defined by the company's new business strategy

Si offre contratto in somministrazione di 4 mesi (2 marzo / 31 luglio2026) piu' eventuali proroghe

Orario: full time

ral 21.000 più ticket da 8euro

Settore: Istruzione/Formazione

Ruolo:

Livello di istruzione: Diploma di Scuola Secondaria di Secondo Grado

Esperienza in ambito sales