Front Office Manager

We are looking for a passionate Front Office Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The Front Office Manager will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have a strong business acumen, a passion for service, an exceptional eye for detail and a desire to promote a continuous learning environment.

Responsibilities:

• Managing the Front Office Department by leading the team in all day-to day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.
• Ensuring compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.
• Maintains highest luxury level of service, and display outstanding hospitality skills. Being a positive role model and example. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
• Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
• Establish open, collaborative relationships with employees and ensure positive and collaborative working atmosphere.
• Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
• Schedules weekly departmental shifts according to the business and guest demand.
• Interacts with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
• Focuses on growing revenues, maximizes the financial performances and supports Finance & Accounts Department by providing prompt documentation.

• At least two years of experience in a leadership role within Front Office focusing on service quality

• Extensive knowledge of Front Office operational procedures and the channel & sales management

• Managerial skills
• The ability to communicate clearly and effectively
• A guest oriented approach with highest level of guest satisfaction and eye to detail

This position is based at Borgo Santo Pietro and the contract is seasonal (April 2024-November 2024). We offer a competitive package, food and accommodation included.