Italian Customer Advisor
apply2day Potenza Full-time
Are you fluent in Italian and want to work in the fast paced retail industry? Then' this opportunity is for you! Our client' a multinational BPO company' is looking for a CS advisor to join a modern and youthful team.
Responsibilities- Managing of incoming calls
- Identify and access customers' needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate' valid' and complete information by using the methods/tools
- Keep records of customer interaction' process customer accounts and file documents
- Follow communication procedures' guidelines' and policies Requirements
- Native or near to native Italian language (C2)
- Very good command of English language (B2
- C1) - Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task' prioritize' and manage time effectively Benefits
- Competitive Remuneration package
- Extra bonus depending on the performance appraisal
- Health care benefits and numerous other discounts
- Ticket restaurant
- Relocation Cost (for candidates outside Greece)
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