Client Services Specialist - Digital Agency (Remote, Freelance)

Figmenta is an independent boutique digital agency with 18 years of experience and a DNA deeply rooted in the worlds of beauty, fashion, and luxury lifestyle → www.figmenta.com.

We work with both multinational corporations and smaller businesses or startups, always with a modern, tailored, and international approach.

This year, we have once again been recognized by UK Lux Magazine as the Leading Beauty & Fashion Digital Marketing Agency in Italy

We are looking for a Client Services Specialist (Remote, Freelance) with at least 5 years of experience in digital and creative environments. A professional who can combine strategic oversight with hands-on execution: confident in managing client relationships, coordinating a team, and, when needed, jumping in to craft impactful proposals, decks, and presentations.

This role requires a strong mix of client partnership, business development, and project management skills.

• You are a natural client partner, with experience leading ongoing retainers and projects from successful delivery to long-term growth.
• You know how to transform agency proposals into compelling offers, bringing together the elements needed to win.
• You enjoy working on upselling initiatives, identifying and executing opportunities to expand existing client relationships.
• You thrive in new business contexts, from preparing proposals to meeting potential clients, and you’re eager to keep developing this area of your career.
• You have a solid project management background, with experience handling medium to large-scale digital and creative projects.
• You can coordinate junior figures while also rolling up your sleeves when needed.

• Excellent communication and presentation skills in English (C1–C2 level).
• Minimum 5 years of experience in client services, account management, or project management in a digital or creative agency.
• Strong ability to manage and grow client partnerships.
• Experience in preparing impactful proposals, pitches, and presentations.
• Strong upselling mindset with proven ability to identify new opportunities.
• Familiarity with remote work.
• Hands-on attitude, able to both lead and execute when necessary.

• Freelance collaboration with our UK company, part-time or full-time.
• Option to choose a short workweek (Mon–Thu).
• Fully remote setting, work from anywhere in the world.
• Unlimited variable bonuses linked to new business and upselling.
• Full flexibility and self-management of your time.
• Access to AI-Gen tools and internal resources to enrich your workflow.
• A dynamic, international, and stimulating environment, alongside a team with over 20 years of industry experience.

🌍 Equal Opportunity

Figmenta is an equal opportunity employer. We welcome applications from individuals of all backgrounds, cultures, and experiences, with no distinctions of any kind.