Customer Support Representative - Italian Speaking

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters' and everyone belongs?

• efficient solutions that make a real impact.

• Handle inquiries via phone' chat and email from customers and/or internal parties
• Order management: order entry' price checking' order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing' including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handle a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes' customer service requests such as end-to-end order status management' repair/calibration request' product changes or returns' accounts receivable collections' invoicing requirements' contract issues/administration or lease administration
• Resolve problems by applying established policies' procedures and tactics and using pro-active communication across internal network of multiple product lines
• Foster an environment which promotes Eaton's goals and philosophy' encourages continuous improvement and builds customer relationships Qualifications:
• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support Skills:
• English language knowledge (minimum B2 level)' Fluent in Italian
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal) ' Customer Service attitude' strong attention to details' punctuality' problem solving mindset We are committed to ensuring equal employment opportunities for job applicants and employees.

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